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Information Literacy Tutorial: E. Getting Help

A module-based information literacy tutorial that addresses each stage of the research process, including selecting a topic, identifying information needs, selecting sources, locating information, evaluating information, and citing sources.

If you are INSIDE the Library

The General Reference Desk is in the Atrium at the start of the ramp on Level 5.  This Librarian can point you in the right direction.

Your Faculty Librarian (see box below) can give more detailed advice.  After 4:30 pm, the rostered Evening Librarian is on duty at the General Reference desk until 8 pm.

You may also approach the Peer Navigators in the Knowledge Commons which is open until midnight.

Depending on the nature of your query, any one of these Library staff may point you to the Self Learning Zone, also situated in the Atrium Level 5 so that you may take advantage of short training demos to equip yourself with the information you need.


Who/Where is my faculty librarian?


ARTS (Level 8)

Thozama Bici (021) 959 2907 email:


Mr. Gerald Louw (021) 959 2684 email:


Ms Khonziwe Mpandle (Acting) (021) 959 3211 email:

EDUCATION (Level 11)

Mr Clement Kotze (021) 959 2928 email:

LAW (Level 9)

Ms Grace van Niekerk (021) 959 2906/19 email:

SCIENCE (Level 14)

Ms Sibongiseni Mrwashu (021) 959 2930 email:

Mr Joseph Mangadi (021) 959 2926 email:

DENTISTRY (Tygerberg Hospital)

Ms Shehaamah Mohamed (021) 937 3165 email:


If you are OUTSIDE the Library

Call the Reference Desk on 021-959-9397 between 8:30am and 8:00 pm

After 8pm, call the Knowledge Commons staff on 021-959-2932.

Go to the Self Learning Zone to access short video presentations to learn more about information research skills or Library databases.  Empower yourself! 

Information Services offered

All Library staff are prepared to give you assistance, but in the interests of optimal library service, it is advisable to direct your queries to the correct person or unit.




General Reference:  Quick help in getting started in the right place

Faculty Librarians: useful for advice on your assignments



Stack Attendants: useful for finding materials you can't locate

Knowledge Commons: Technical help with software

Periodicals/Journals:  Reading Room on Level 5

Computer or Printing problems:  Dominic Wolf, 021-959

Accessing eResources:  Anne Moon, 021-959-3016

Inter-Library Loan: 021-959-2900


If all else fails, approach the Library Management via Jacqui Denton: 021-959-2209


University of the Western Cape,

Robert Sobukwe Road,



Tel: 021 959 2946